Frequently Asked Questions
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1Do my tithes and offerings still go through my local church?
Yes. 100% of the funds are routed through the local church.
2What payment types do you accept?
We only accept transfers via Interac e-transfers at this time.
3Is my information secure?
4Who will know what I am giving?
Only your local church treasurer will have knowledge of your giving, as is the case with regular cash and check contributions.
5How long will it take for my church to receive the money I give online?
The funds are sent to the church checking account electronically and are received within one hour. 60% of Interac transfers arrive immediately.
6Who issues my receipt?
Official tax receipts will be issued by your local church in January or February of the following year. After a successful transaction, we generate a confirmation for your records. This confirmation will be sent to you by email. You then have the opportunity to print the confirmation email.
7Can I still use the old familiar cash and check method of giving?
Yes. Online giving is simply another method available to you.
8What is your refund policy?
If you have made a duplicate donation or the amount you have given is in error, please contact us at email@example.com for a refund. In some cases we may need to wait to verify that your payment was successful before issuing a refund. Generally a donation can be refunded for up to 30 days.
9Is this just a strategy to get more money from church members?
No. Many church members are expressing an interest in online giving, and technology offers the means to do so conveniently and securely. Although we realize this option is not ideal for everyone, it is an instrument that serves the needs of many people.
10Where is my money most needed?
At a Field level, "General Donation" or "Thanks" is used for many different purposes and is most in need. At a local church level, "Church Expenses/Membership Dues" will be helping most your local church.
11How can I send money?
Fill out the form provided on this website and submit it. Then, log in to your financial institution's online or mobile banking and navigate to Interac e-Transfer Send Money. Select the account you would like funds transferred from. Add or select a contact and fill out the name and e-mail address of the local church you wish to send money to. Type in the specified amount you are sending, along with your full name and reference code you will receive by email after submitting this form. Enter a security question and answer "SDARM" if your bank is not part of the Autodeposit network (CIBC, RBC, Scotiabank and TD) and complete the transfer. The recipient will receive a notification and can deposit the funds to the bank account.
12What are the email addresses to send my Interac transfer?
For Puslinch: firstname.lastname@example.org For Toronto: email@example.com For Montreal: firstname.lastname@example.org For Ottawa: email@example.com For isolated members or visitors: firstname.lastname@example.org
13Who can I contact in case I need more help?
You can send us an email through the form provided here and we will try our best to respond promptly. Please explain us in detail your issue in order for us to help you best.